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eMail settings on new server

How to setup your email client.

PX Media Servers/Hosting eMail settings

Follow each step very closely. If one field is not correct your eMail will not work.
Mail settings are as follows.

note: Only make edits if you are experiencing email problems or You are setting one up for the first time.

User name: Always use the Full Email Address (na**@yo********.com) in any “user name” field.
Problem/Solution: (Another possible problem could be upper and lower case in the user name. It’s always best to try all lower case first).
If you have tried everything and you email is still not working, try changing your password to the default password that was used when your email account was setup

INCOMING

Incoming mail/pop server set to: mail.yourdomainname.com
Incoming port should be 110 unless your ISP requires something different.
If you want to use the secure port 995 be sure to select the use SSL box. Only used by some accounts.
When you start your eMail APP, accept the certificate warning if you get one and connect anyway.
(Use your domain name in the below sample to your domain) DO NOT USE MY DOMAIN NAMEs or UserNames.

Servers/Hosting eMail settings 1

This is not for SSL, use port 110 and (be sure to uncheck the Use SSL)
Please set/check yes REMOVE copy from server if you only use this account on one computer / device.
If you are using multiple computers and or cell phones on the same email address you may experience problems when connecting “sending/retrieving” at the same time. Our system only allows one device to connect at a time. Try turning one off if your experiencing problems.
You only have a limited amount of space on the server. So, keep your spam and trash folders empty. (If your inbox gets to big it may be removed) So, Keep a backup ALWAYS.
Set the incoming authentication to: “Authenticated POP (APOP)”.

PX Media Servers/Hosting 2

OUTGOINGOutgoing mail server (SMTP) Settings tab. Open tab and use below settings.
Account information tab.

  • Description: this is the name you will see for your account in your eMail application (not important)
  • Outgoing mail/SMTP server set to: mail.yourdomainname.com
Advanced tab.
  • Outgoing MUST have authentication via password (set to YES)
  • Outgoing port use custom port. (write in 25 or 2025) 2025 is always better. Many ISP’s (AT&T, Verizon, etc…) block port 25.
  • Authentication: Set to password
  • User Name is your FULL eMail address
  • Password is your normal password (Us the default that was given to you)
  • (Replace with your domain name in the below samples)
PX Media Servers/Hosting 3
PX Media Servers/Hosting 4

Frequently Asked Questions

What are the recommended incoming and outgoing mail server settings for PX Media’s email service?
For PX Media-hosted emails, the recommended settings are:
Incoming Mail Server (IMAP/POP3): mail.pxmedia.com
Outgoing Mail Server (SMTP): mail.pxmedia.com
Port (IMAP): 993 (SSL)
Port (POP3): 995 (SSL)
Port (SMTP): 465 (SSL)
What username should I use when setting up email?
Your username should be your full email address (e.g., yourname@yourdomain.com). Do not use just the prefix or display name.
Do I need to enable authentication for sending emails?
Yes, SMTP authentication must be enabled, and it should use the same credentials as your incoming mail server settings.
What if I get an SSL error while setting up my email client?
If you receive an SSL certificate warning, ensure you are using the server hostname (mail.pxmedia.com), not your domain, in the incoming/outgoing mail settings. Also verify that SSL is enabled and using the correct ports.
Can I use webmail to check my emails?
Yes, PX Media provides webmail access. You can log in at: https://webmail.pxmedia.com using your email address and password.
What devices and email clients are compatible with PX Media’s email settings?
PX Media’s email settings are compatible with all standard email clients such as Microsoft Outlook, Apple Mail, Mozilla Thunderbird, as well as mobile devices running iOS and Android.
How do I know whether to choose IMAP or POP3?
Choose IMAP if you want to sync your email across multiple devices (recommended). POP3 downloads emails to one device and deletes them from the server unless configured otherwise.
Is there a limit on email storage or attachment size?
Yes, email storage limits depend on your hosting plan. Attachments are generally limited to 25MB per message, including encoding. Contact support for specific plan limits.
What should I do if I can't send or receive emails after updating settings?
First, double-check that your server names, ports, and authentication options match PX Media’s specifications. Restart your email client and internet connection. If issues persist, contact PX Media support.
Can PX Media assist with setting up email on my device?
Yes, PX Media offers technical support for email setup and troubleshooting. Contact their hosting support team for guided assistance.
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